Taking care of your wheels, even after they leave us.
Your warranty includes:
5-year cover on the bike frame against cracking due to a manufacturing defect
2-year cover on electrics, such as motors and batteries
12-24 month cover on non-wearable parts, such as the handlebar, saddle or stem
What your warranty doesn’t cover
All bikes experience wear and tear, and there are some situations which are not covered by your warranty. These include but are not limited to:
Damage or failure due to accident, misuse, lack of servicing or neglect
Normal wear and tear
Improper assembly or maintenance
Modifications, alterations or installation of parts not originally on the bike as sold
Please note that your warranty is non-transferable and is only valid if you are the original purchaser.
Need to make a warranty claim?
If you bought your bike from a bike shop and have an issue that is covered by your warranty, please contact them.
If you bought your bike directly from the Raleigh website or from us at an event, please complete the online form here.